Payment and Refund Policy
Last updated: 21 September 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases of digital resources and services offered by reportzenup through its website. The primary offering is Course A, a reporting workflow resource focused on clear and balanced production. This includes materials covering story preparation, studio reports, camera setup, and smooth workflows for news content. The policy governs transactions for access to these digital products and any related subscription services in the United Kingdom.
Prices, Currencies, Taxes, and Any Additional Charges
All prices are displayed in British Pounds Sterling (GBP) and include applicable Value Added Tax (VAT) at the current rate. No hidden fees apply to standard purchases. Additional charges may arise only if a customer selects optional add-ons or extended access periods, which are clearly indicated before checkout. Prices are subject to change but will not affect orders already confirmed.
Accepted Payment Methods, Payment Authorisation, and Payment Security
We accept major credit and debit cards processed through secure third-party gateways compliant with PCI DSS standards. Payment authorisation occurs immediately upon order submission. All transactions use encrypted connections to protect card details. reportzenup does not store payment information directly.
Order, Booking, or Service Confirmation and When a Contract Is Formed
Upon successful payment, an order confirmation email is sent to the provided address detailing the purchased Course A resources. A binding contract forms when reportzenup issues this confirmation. Access to digital content is granted instantly following confirmation for eligible purchases.
Cancellation Rights and Applicable Cancellation Periods
Under the Consumer Contracts Regulations 2013, customers have a 14-day cooling-off period from the date of purchase to cancel. For digital content, cancellation rights end once download or access begins if the customer has consented to immediate delivery and acknowledged loss of cancellation rights.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available for unused digital resources within the cancellation period. Exclusions include content already accessed, promotional bundles, and customised services. Non-refundable items encompass completed workflows or studio report templates once viewed.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, contact [email protected] with your order number, purchase date, and reason for cancellation. Include proof of purchase and details of any access used. Requests must be submitted in writing via the contact form on the Contacts page or by email.
Inspection, Approval, Rejection, and Notification of the Refund Decision
reportzenup reviews each request within five working days. Approval depends on compliance with eligibility criteria. Rejection occurs if access has begun or the period has expired. Notification of the decision is sent by email explaining the outcome and any next steps.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Approved refunds are issued to the original payment method. Processing takes up to ten working days after approval, with funds typically reaching the customer within fourteen days. Bank processing times may vary.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
Digital content like Course A resources is non-returnable after access. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers are non-refundable if used. Services involving studio reports or camera setup guides follow the same digital rules.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments result in order cancellation with no access granted. Duplicate charges are investigated and refunded promptly upon verification. Chargebacks are treated as disputes and may lead to account review. Suspected fraud triggers immediate order hold and reporting to relevant authorities under UK law.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
This policy does not affect rights under the Consumer Rights Act 2015, UK GDPR, Data Protection Act 2018, or PECR. Customers retain rights to goods and services of satisfactory quality, and remedies for faulty digital content remain available regardless of this policy.
Contact Route, Policy Changes, and Last-Updated Date
For queries, use the contact form on the Contacts page or email [email protected]. Screenworks, 22 Highbury Grove, London N5 2EF, United Kingdom serves as the registered address. This policy may be updated periodically; changes take effect upon posting with a new last-updated date. Continued use of the site constitutes acceptance of revisions.